Complaints and Resolution Process
We aim to handle complaints fairly, quickly, and respectfully.
Step 1: Contact us directly
Email us with your name, contact details, and a summary of your concern. We will acknowledge receipt within two business days.
Step 2: Internal review
We review the issue, relevant records, and proposed options. Our target is to provide a written outcome within ten business days.
Step 3: Escalation options
If resolution is not reached, you may seek independent advice or use external pathways available under New Zealand law.
Privacy-related concerns
Privacy concerns can also be raised with the Office of the Privacy Commissioner in New Zealand after contacting us first.
Contact information
Vorkalinlyghol
26 Arawata Terrace, Sunshine Bay, Queenstown 9300, New Zealand
Phone: +6421657866
Email: chat@vorkalinlyghol.world